Playbook · 11 min read
How to Automate Customer Support with AI Without Making Customers Hate You
Bad AI support is worse than no AI support. Here is the staged rollout that actually works, and the guard rails that make it safe.
No hype and no theory for its own sake — just what I have learned building automation systems that businesses actually depend on.
If something here described your business, send me a DM. Tell me what is eating your week and I will tell you honestly whether automation is worth it.